![]() It is the responsibility of the purchaser to check that the admission tickets, season pass or gift voucher issued correspond to what they ordered and paid for. A gift voucher may not be exchanged for cash however, a gift voucher may be redeemed at the Ticket counter, in the museum shop and in our Café. ![]() Gift vouchers are valid for three years from the date of purchase. Purchased season passes must be exchanged for a personal season pass within one year of the date of purchase. The National Aquarium Denmark – Den Blå Planet emphasises that the purchaser bears the full risk for ensuring that the name and email address provided are correct. There is no right of cancellation on purchases of admission tickets, season passes and gift vouchers in accordance with paragraph 17 of the Danish Consumer Contracts Act (Act no. Special terms regarding admission tickets, season passes and gift vouchers The purchaser is liable for any misuse of online tickets. The National Aquarium Denmark – Den Blå Planet cannot be held liable for errors or delays in delivery caused by technical problems on the purchaser’s end or errors in the email address stated by the purchaser. Tickets, season passes and gift vouchers are sent by email – normally within 10 minutes. After placing an order and making a payment, an order confirmation will be sent to you by email. When placing an order, you must provide your name, email address and payment information, which will be treated in accordance with the National Aquarium Denmark – Den Blå Planet’s privacy policy. Orders may not be placed by telephone unless this is specifically stated for the product in question. ![]() Orders are placed online via the website of the National Aquarium Denmark – Den Blå Planet. You also accept the terms and policies of the National Aquarium Denmark – Den Blå Planet, including terms concerning intellectual property rights and the privacy policy. When purchasing a product from the website of the National Aquarium Denmark – Den Blå Planet, you confirm that you are 18 years old or older. You must be at least 18 years old to make a purchase from the National Aquarium Denmark – Den Blå Planet. The term “products” includes admission tickets, season passes and gift vouchers as well as all types of physical products and other services, including discount vouchers and similar. These terms and conditions apply to products sold via the website of the National Aquarium Denmark – Den Blå Planet, unless otherwise indicated on the website in question, agreed to in writing or resulting from compulsory legislation. ![]()
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